Returns Policy
Returns & Refunds
If something’s not right, we’ll sort it. Start your return here: Return an item
Changed your mind? (14 days)
You can return any item within 14 days of receiving it – sale items included. Let us know within those 14 days, then send it back within 14 days of telling us.
We’ll refund the item price and the standard delivery you paid. You pay the cost of posting it back to us.
Extra time on full-price items (up to 30 days)
As a Willy Banjo extra, full-price items can be returned up to 30 days after delivery. Returns between day 15 and day 30 are refunded for the item price only, not the original postage. This extra time doesn’t apply to sale items.
What we need back
- Unused, in its original packaging, in the condition you received it.
- If an item comes back used or damaged, we may reduce the refund to cover the loss in value.
- For hygiene reasons, sealed items such as mouthpieces and filters can’t be returned once the seal is broken, unless they’re faulty.
- We recommend a tracked service for your return – we can’t refund items that don’t reach us.
Faulty or wrong item?
Tell us as soon as possible. We’ll refund in full, including all postage, or replace it – whichever you prefer.
Your refund
Refunds go back to your original payment method within 14 days of us receiving the item, or proof that you’ve sent it. All returns are checked when they arrive.
Bought somewhere else?
We can only refund items bought directly from Willy Banjo, online or in our shop.
Returns address
Willy Banjo
13a Lowthian Street
Preston
PR1 2EP